Customer Care
AT&T
DO NOT USE FOR TRADE DEVICES.
Link for Trade label reprint: https://tradein.att.com/trade-in-statusImportant Update – Please Read Before You Proceed
Starting June 18th all label reprints for Trade-In, Next, and Insurance returns must be submitted through the Returns Center in the ACC tool. Only BRE & Warranty labels should be reprinted in this tool.
Please note: Do NOT use this tool for any Broadband equipment returns (Fiber & AIA).
See CCKM for instructions on the correct Broadband equipment returns process
https://attone.lightning.force.com/lightning/r/Knowledge__kav/ka0fg000000FsePAAS/view
https://attone.lightning.force.com/lightning/r/Knowledge__kav/ka0fg000000FsePAAS/view
HeaderTfalseGuest Access LoginContinueJfalseContinue as GuestLoginTitleTfalse0Login PageLoginTitleGuestTfalse0LoginTitleARTfalse0LoginHeaderTfalse0LoginHeaderGuestTfalse0Customer CareLoginHeaderARTfalse0LoginIDSfalse0Always RequiredLogin IDLoginIDGuestSfalse0Always RequiredLoginIDARSfalse0Always RequiredPasswordSfalse0Always RequiredPasswordForgotPasswordTfalse0ChangePasswordTfalse0RegisterTfalse0ChangePasswordTitleTfalse0Change Password TitleOldPasswordSfalse0Always RequiredOld PasswordNewPasswordSfalse0Always RequiredNew PasswordConfirmPasswordSfalse0Always RequiredConfirm PasswordExpireMessageTfalse0Password ExpireForgotPasswordTitleTfalse0Forgot Password TitleForgotMessageTfalse0Your Password is sent by E-Mail to youCompanyNameSfalse0CompanyNameGuestSfalse0CompanyNameARSfalse0B2CDirectLoginCfalse0B2CSelfInviteCfalse0B2CRemoveLinkCfalse0ShippingHeaderHeaderTfalse0Intelligent Reverse LogisticsHeaderAdminstrationLinkSectionAfalse0AdministrationHeaderAdminTransactionsLinkSectionAfalse0TransactionsHeaderAdminVoidShipmentsLinkZfalse0Void ShipmentsHeaderAdminLabelRetrievalZfalse0Label RetrievalHeaderAdminPackageHistoryLinkZfalse0Package HistoryHeaderAdminManageLinkSectionAfalse0ManageHeaderAdminUsersLinkZfalse0UsersHeaderAdminAddressesLinkZfalse0AddressesHeaderAdminAccountsLinkZfalse0AccountsHeaderAdminAnnouncementsLinkZfalse0AnnouncementHeaderAdminImportExportLinkSectionAfalse0Import/ExportHeaderAdminImportLinkZfalse0ImportHeaderAdminExportLinkZfalse0ExportHeaderAdminExportConfigLinkZfalse0Export ConfigHeaderAdminShipSettingsSectionLinkAfalse0Ship SettingsHeaderAdminCompanyKeysLinkZfalse0Company KeysHeaderAdminReferencesLinkZfalse0ReferencesHeaderAdminProductsLinkZfalse0ProductsHeaderAdminWeightsLinkZfalse0WeightsHeaderAdminThermalPrintSetupLinkZfalse0Thermal Printer SetupHeaderHistoryLinkZfalse0HistoryHeaderShippingZfalse0ShippingUserMenuChangePasswordLinkZfalse0Change PasswordUserMenuEnvironmentLinkZfalse0EnvironmentUserMenuLogOffLinkZfalse0Log OffUserMenuDiagnosticsLinkZfalse0DiagnosticsUserMenuCompanyListLinkZfalse0Company ListSupportMenuContactLinkZfalse0Contact PSI SupportHeaderAdminBranchesLinkZfalse0BranchesHeaderAdminOrdersLinkSectionZfalse0OrdersHeaderAdminOrdersLinkZfalse0OrdersHeaderAdminOrderReasonsLInkZfalse0ReasonsFooterCopyrightAfalse0Copyright © 2011 - 2025, United Parcel Service of America, Inc. All rights reserved.FooterWebSiteTermsLinkZfalse0Web Site Terms of UseFooterPolicyLinkZfalse0Privacy PolicyFooterCookieDisclosureLinkZfalse0Cookie DisclosureFooterTermsConditionsLinkZfalse0Service Terms and ConditionsSFTitleTfalse0Customer InformationShipmentFormHeaderTfalse0Shipment InformationSFAddressBookKfalse0SFNameSfalse0RequiredFull NameSFAttnSfalse0SFAddr1Sfalse0RequiredAddress 1SFAddr2Sfalse0Address 2SFAddr3Sfalse0SFCitySfalse0RequiredCitySFStateXfalse0RequiredStateSFZipSfalse0RequiredPostal CodeSFPhoneSfalse0SFEmailSfalse0RequiredCustomer Email AddressSFQVLabelNotCfalse0SFQVInTranNotCfalse0SFQVExcNotCfalse0SFQVDelNotCfalse0Delivery EmailSFCust01Xfalse0SFCust02Xfalse0SFCust03Xfalse0SFCust04Xfalse0RequiredATTUIDSFCust05Xfalse0SFCust06Xfalse0SFCust07Xfalse0SFCust08Xfalse0SFCust09Xfalse0SFCust10Xfalse0SFManualValidateXfalse0STTitleTfalse0STAddrBookKfalse0RequiredReturn TypeSTBranchKfalse0STNameSfalse0STAttnStrue0SFCust01STAddr1Sfalse0STAddr2Sfalse0STAddr3Sfalse0STCitySfalse0STStateXfalse0STZipSfalse0STPhoneStrue0SFCust02STEmailSfalse0STAddEmail1Sfalse0STAddEmail2Sfalse0STAddEmail3Sfalse0STQVLabelNotCfalse0STQVInTranNotCfalse0STQVExcNotCfalse0STQVDelNotCfalse0STResidentialCfalse0STCust01Xfalse0STCust02Xfalse0STCust03Xfalse0STCust04Xfalse0STCust05Xfalse0STCust06Xfalse0STCust07Xfalse0STCust08Xfalse0STCust09Xfalse0STCust10Xfalse0STManualValidateXfalse0STLocationIDSfalse0ShipTitleTfalse0DescriptionXfalse0Electronic PartsCarbonNeutralCfalse0SatDeliveryCfalse0AdultSignatureCfalse0PrePaidAccountKfalse0ThirdPartyAccountKfalse0AdvancedPaymentOptionsTfalse0DutyVATPrePaidAccountKfalse0DutyVATThirdPartyAccountKfalse0SplitDutyVATCfalse0AreGoodsNotInFreeCirculationCfalse0InvoiceCfalse0International Special CommoditiesQfalse0UploadDocumentsCfalse0UseDifferentSoldToCfalse0DocOnlyCfalse0MonValueMfalse0PackTitleTfalse0PackageHeaderTfalse0PackageNumPkgsNfalse01|20|Number of Packages must be between 1 and 20WeightNfalse0LengthNfalse0HeightNfalse0WidthNfalse0InsuredValMfalse0Proactive ResponseCfalse0DryIceCfalse0DryIceWeightNfalse0DataTitleTfalse0Check01Cfalse0Check02Cfalse0CommentSfalse0Ref01Rfalse0RequiredRMA \ Invoice NumberRef02Rtrue0STCust01Ref03Rtrue0STCust02Ref04Rfalse0Ref05Rfalse0Ref06Rfalse0Ref07Rfalse0Ref08Rfalse0Ref09Rfalse0Ref10Rfalse0National RetailPackageAddBtnJfalse0AddPackageRemoveBtnJfalse0RemovePackageSelectTxtAfalse0PackagePaymentMethodPfalse0MYUPSCCHolderNameSfalse0CardNumberSfalse0SecurityCodeSfalse0ExpirationMonthSfalse0ExpirationYearSfalse0CCAddressLine1Sfalse0CCAddressLine2Sfalse0CCAddressLine3Sfalse0CCCitySfalse0CCStateXfalse0CCPostalcodeSfalse0PackageIdSfalse0CostCenterSfalse0OrderNumberKfalse0OrderItemSkuKfalse0ShipProcessButtonTfalse0Process ShipmentShipClearButtonTfalse0ClearShipHistoryButtonTfalse0Package HistoryShipRateButtonTfalse0RateShipBackButtonTfalse0BackShipAddItemsButtonTfalse0Add ItemsCancelButtonTfalse0CancelPickupLinkTfalse0Create PickupCreatePickupCfalse0PickupTitleTfalse0Pickup InformationPickupDateHfalse0Pickup Date2026-05-13PickupEarliestTimeIfalse0Earliest Pickup Time10:09PickupLatestTimeIfalse0Latest Pickup Time10:09PickupContactNameSfalse0Contact NamePickupPhoneXfalse0Phone NumberPickupRoomXfalse0Room NumberPickupFloorSfalse0Floor NumberPickupInstructionsSfalse0InstructionsPickupPointXfalse0PickupTomorrowCfalse0PurchaseOrderSfalse0RequiredPurchase Order NumberCommentsSfalse0CommentsCommoditiesXfalse0CommoditiesAutoFinishCfalse0InvoiceTitleTfalse0Commercial InvoiceAdditionalDocumentCfalse0Additional Documents (Paperless)SignatureWfalse0ShowInvoiceCfalse0Show Invoice (Override Paperless)ProductTitleTfalse0Invoice ItemsProductPartNumberKfalse0RequiredPart NumberProductDescriptionXfalse0RequiredDescriptionProductDescSecondaryXfalse0Description SecondaryProductDescOtherXfalse0Description OtherProductHarmCodeXfalse0Harmonized CodeProductPriceMfalse0RequiredPriceProductCountNfalse0RequiredCountProductCustom01Xfalse0ProductCustom02Xfalse0ProductCustom03Xfalse0ProductCustom04Xfalse0ProductCustom05Xfalse0ProductCustom06Xfalse0ProductCustom07Xfalse0ProductCustom08Xfalse0ProductCustom09Xfalse0ProductCustom10Xfalse0InvoiceHeaderTfalse0Commercial InvoiceInvoiceSubHeaderAfalse0Create International InvoiceInvoiceDetailsTxtAfalse0Invoice DetailsInvoiceLineHeaderTxtAfalse0LineInvoiceTotalHeaderTxtAfalse0TotalInvoiceItemAddBtnJfalse0AddInvoiceItemEditBtnJfalse0EditInvoiceItemDeleteBtnJfalse0DeleteInvoiceItemFinishBtnJfalse0FinishInvoiceItemSearchBtnJfalse0SearchInvoiceItemSaveBtnJfalse0SaveInvoiceItemCancelBtnJfalse0CancelInvoiceItemClearBtnJfalse0ClearInvoiceItemFilterBtnJfalse0FilterInvoiceProductSelectBtnJfalse0SelectInvoiceProductSearchTitleJfalse0Search Results (Max of 50)InvoiceProductSearchRequiredInfoJfalse0The id field is required.DocumentHeaderTfalse0DocumentsLoginCSSGuestSfalse0#GuestForm > table > tbody > tr:nth-child(3) > td {display: none;}
#GuestForm > table > tbody > tr:nth-child(4) > td {background-color:#ffffff;}
#GuestForm > table > tbody > tr:nth-child(5) > td {background-color:#ffffff;}
#GuestForm > table > tbody > tr:nth-child(1) > td {display: none;}
/*Guest Access Login Button*/
#guestAccessSubmitBtn {
visibility: hidden;
}
/*Guest Access Login Button - Hover Over*/
#guestAccessSubmitBtn:after{
content: "Click For Label";
visibility: visible;
cursor: pointer;
border-radius: 10px;
--bs-btn-padding-x: 1.80rem;
font-size: 25px;
background: #0d6efd !important;
border-color: #0d6efd !important;
position: fixed;
left: 198px !important;
padding-right: 7px !important;
padding-left: 7px !important;
}LoginCSSARSfalse0DocumentINoPackageFromEmailAfalse0This link has expired. Please contact the company that sent you the return email.DocumentNoPackageNotFromEmailAfalse0There are no labels to displayDocumentFoldHereAfalse0FOLD HEREPrintPageSuccessHeaderAfalse0Shipment successfulPrintPageDeliveryMethod1MInstructionsAfalse0UPS will print and mail your return label.PrintPageDeliveryMethod11-15InstructionsAAfalse0Once UPS arrives to collect the return, the UPS driver will package the item.PrintPageDeliveryMethod16-20InstructionsAAfalse0Once UPS arrives to collect the return, the UPS driver will package the item.PrintPageDeliveryMethod4Eor6AAfalse0Return label has been e-mailed.PrintPageDefaultSchedulePickupTextAfalse0Click here to Schedule a pickupARPrintPageNoLabelsAfalse0No Labels AvailableDocumentLabelInstructionsHeaderTfalse0InstructionsDocumentLabelDefaultInstructionsYfalse0UPS Electronic Return Label: View/Print LabelDocumentLabelFlexibleAccessInstructionsYfalse0UPS Electronic Return Label: View/Print LabelTender your package to either UPS or the United States Postal Service. UPS locations include The UPS Store®, UPS Drop Box, UPS Customer Centers, authorized retail outlets and UPS drivers. Find your closest UPS location at {UPSDropOffLocator}DocumentLabelFlexibleAccessPostalLocationsEfalse0Postal LocationsPostal Service locations include your own mailbox, your local Post Office™ or postal collection boxes. You may also schedule a free postal carrier pick up at: {USPSCarrierPickup}DocumentLabelMailInnovationsInstructionsYfalse0MI Electronic Return Label: View/Print LabelPackages can be given to your mail carrier, left in your mail box or dropped off at your local U.S. Post Office or blue collection box. You can also schedule a U.S. Postal Service pick-up of the Return package at {UPSPWebPage}. For more information call UPS Mail Innovations® at 1-800-500-2224. Your return package will be viewable on ups.com within 24-48 hours.DocumentLabelDirectToMobileInstuctionsYfalse0UPS® Direct to MobileUPSWebPageZfalse0www.ups.com/content/us/en/index.jsxhttps://www.ups.com/content/us/en/index.jsxUPSDropOffLocatorZfalse0Drop Off Locatorhttp://www.ups.com/dropoff?autosubmit=1&lang=engUSPSCarrierPickupZfalse0https://carrierpickup.usps.comhttps://carrierpickup.usps.comUSPSWebPageZfalse0www.usps.comwww.usps.comDocumentInvoiceHeaderTfalse0InvoiceDocumentInvoiceFromSectionHeaderAfalse0FromDocumentInvoiceFromContactNameAfalse0Contact NameDocumentInvoiceFromCompanyNameAfalse0Company NameDocumentInvoiceFromWaybillNumberAfalse0Waybill NumberDocumentInvoiceFromAddressAfalse0AddressDocumentInvoiceFromCityAfalse0City/State-ProvinceDocumentInvoiceFromdateAfalse0DateDocumentInvoiceFromPostalCodeAfalse0Postal CodeDocumentInvoiceFromInvoiceNumberAfalse0Invoice NumberDocumentInvoiceFromPhoneAfalse0PhoneDocumentInvoiceFromPurchaseOrderNumberAfalse0Purchase Order NumberDocumentInvoiceFromFaxAfalse0FaxDocumentInvoiceFromTermsofSaleAfalse0Terms of sale (Incoterm)DocumentInvoiceFromEmailAfalse0E-Mail AddressDocumentInvoiceFromReasonForExportAfalse0Reason For ExportDocumentInvoiceshipToAfalse0Ship ToDocumentInvoicesoldToAfalse0Sold ToDocumentInvoicesUnitAfalse0UnitsDocumentInvoicesUnitofMeasureAfalse0Unit of MeasurementDocumentInvoiceDescriptionOfGoodsAfalse0Description of GoodsDocumentInvoicePartNumberAfalse0Part NumberDocumentInvoiceCommodityCodeAfalse0Commodity CodeDocumentInvoiceCOAfalse0C/ODocumentInvoiceValueAfalse0ValueDocumentInvoiceTotalAfalse0TotalDocumentInvoiceCurrencyAfalse0CurrencyDocumentInvoiceAddCommentsAfalse0Additional CommentsDocumentInvoiceLineTotalAfalse0Invoice Line TotalDocumentInvoiceDiscountAfalse0Discount/RebateDocumentInvoiceInvSubTotalAfalse0Invoice Sub-TotalDocumentInvoiceFreightAfalse0FreightDocumentInvoiceInsuranceAfalse0InsuranceDocumentInvoiceOtherAfalse0OtherDocumentInvoiceTotalInvoiceAmountAfalse0Total Invoice AmountDocumentInvoiceDecstatementAfalse0Declaration StatementDocumentInvoiceShipperSignAfalse0Shipper's Signature/ TitleDocumentInvoicePackCountAfalse0Package CountDocumentInvoiceTotalWeightAfalse0Total WeightProductUnitDfalse0RequiredUnit of MeasureEAProductOriginCountryDfalse0RequiredOrigin CountryUSTermsOfShipmentDfalse0RequiredTerms of ShipmentCurrencyCodeDfalse0RequiredCurrency CodeReasonForExportDfalse0RequiredReasonForExportOrderItemDfalse0StaticCCCountryDfalse0USCCCardTypeDfalse000DropOffTypeIdDfalse00DryIcePurposeDfalse0DryIceUOMDfalse0International LanguageDfalse0InsuredCurDfalse0MeasureUnitDfalse0INWeightUnitDfalse01LPackTypeDfalse01CDutyVATPayInfoDfalse00PayInfoDfalse0PDelMethodDfalse04EServiceDfalse0GNDServiceIntlDfalse02ServiceCodeDfalse01GRSTypeDfalse02RDirectionDfalse00LabelFormatDfalse01GSTCountryDfalse0USSFCountryDfalse0Country or TerritoryUS1727ATTMobNV2fucjguoB4u100AT&T8f75a67c-e3dc-4f54-9d94-7e5e141ca821//AT&T - Testing Code - 09.04.2024
var vGroup = $("#Reference10").val();
$("#boxSTAddressBook").after($("#boxSFCust04"));
$("#boxSTAddressBook").after($("#boxSFCust03"));
$("#boxSTAddressBook").after($("#boxReference5"));
$("#boxSTAddressBook").after($("#boxReference1"));
if (vGroup) {
if (vGroup == "On Process") {
$("body > div.page-layout > main > div.MastLeft > div").css(
"visibility",
"hidden"
);
// $("#mainTable tr th:nth-child(3n+2)").css("display", "none");
}
var vCHeckADBOOKLength =
document.getElementById("STAddressBookList").options.length;
var c = 1;
var n = 1;
var vCount;
var vOptions;
var vAddBook;
// Groups
var vCustomerCare = "Customer Care";
var vRetail = "Retail";
var vBusnessFirstNet = "Business and FirstNet COU";
var vARITHelpdesk = "ARIT Helpdesk";
var vNationalRetail = "National Retail";
var vOnProcess = "On Process";
// ST Descriptions
var vINSWNTY = "Insurance & Warranty";
var vINSWNTYUPG = "Insurance, Warranty, Next Upgrade";
var vBREESTSET = "BRE, Estate Settlement";
var vNextUpg = "Next Upgrade";
var vBRE = "BRE";
var vBRECOU = "BRE/COU";
var vBRENR = "BRE/NR";
var vAH_BB_BGW530 = "Broadband - BGW530"; // Updated 04-11-2025 - JH
var vAH_BB_CGW450 = "Broadband - CGW450";
var vNextUpgR = "Next upgrade - R";
var vBREEstSetR = "BRE, Estate Settlement - R";
var vInsCOU = "Insurance - BFN";
var vWrntyCOU = "Warranty - BFN";
var vNUCOU = "Next Upgrade - BFN";
var vInsCC = "Insurance - CC";
var vWrntyCC = "Warranty - CC";
var vNUCC = "Next Upgrade - CC";
var vBRECC = "BRE - CC";
var vBRE_NR = "BRE - NR";
var vNUGNR = "NUG - NR";
var vInsuranceOP = "Insurance - OP";
var vWarrantyOP = "Warranty - OP";
while (c < vCHeckADBOOKLength) {
vOptions = document.getElementById("STAddressBookList").options;
vAddBook = vOptions[n].text;
// Customer Care - Remove other options
if (vGroup == vCustomerCare) {
if (vAddBook == vINSWNTY) {
vOptions[n] = null;
} else if (vAddBook == vNextUpg) {
vOptions[n] = null;
} else if (vAddBook == vBREESTSET) {
vOptions[n] = null;
} else if (vAddBook == vBRENR) {
vOptions[n] = null;
} else if (vAddBook == vBRECOU) {
vOptions[n] = null;
} else if (vAddBook == vAH_BB_BGW530) { // JH
vOptions[n] = null;
} else if (vAddBook == vAH_BB_CGW450) { // JH
vOptions[n] = null;
} else if (vAddBook == vNextUpgR) { // JH
vOptions[n] = null;
} else if (vAddBook == vBREEstSetR) { // JH
vOptions[n] = null;
} else if (vAddBook == vInsCOU) { // JH
vOptions[n] = null;
} else if (vAddBook == vWrntyCOU) { // JH
vOptions[n] = null;
} else if (vAddBook == vNUCOU) { // JH
vOptions[n] = null;
} else if (vAddBook == vBRE) {
vOptions[n] = null;
} else if (vAddBook == vINSWNTYUPG) {
vOptions[n] = null;
} else if (vAddBook == vBRE_NR) {
vOptions[n] = null;
} else if (vAddBook == vNUGNR) {
vOptions[n] = null;
} else if (vAddBook == vInsuranceOP) {
vOptions[n] = null;
} else if (vAddBook == vWarrantyOP) {
vOptions[n] = null;
} else {
n = n + 1;
}
} // End Customer Care
// Business and FirstNet/COU - added on 8-16-2024
if (vGroup == vBusnessFirstNet) {
if (vAddBook == vINSWNTY) {
vOptions[n] = null;
} else if (vAddBook == vBREESTSET) {
vOptions[n] = null;
} else if (vAddBook == vBRE) {
vOptions[n] = null;
} else if (vAddBook == vBRENR) {
vOptions[n] = null;
} else if (vAddBook == vNextUpg) {
vOptions[n] = null;
} else if (vAddBook == vAH_BB_BGW530) { // JH
vOptions[n] = null;
} else if (vAddBook == vAH_BB_CGW450) { // JH
vOptions[n] = null;
} else if (vAddBook == vNextUpgR) { // JH
vOptions[n] = null;
} else if (vAddBook == vBREEstSetR) { // JH
vOptions[n] = null;
} else if (vAddBook == vINSWNTYUPG) { // JH
vOptions[n] = null;
} else if (vAddBook == vInsCC) { // JH
vOptions[n] = null;
} else if (vAddBook == vWrntyCC) { // JH
vOptions[n] = null;
} else if (vAddBook == vNUCC) { // JH
vOptions[n] = null;
} else if (vAddBook == vBRECC) { // JH
vOptions[n] = null;
} else if (vAddBook == vBRE_NR) {
vOptions[n] = null;
} else if (vAddBook == vNUGNR) {
vOptions[n] = null;
} else if (vAddBook == vInsuranceOP) {
vOptions[n] = null;
} else if (vAddBook == vWarrantyOP) {
vOptions[n] = null;
} else {
n = n + 1;
}
} // End if Business and FirstNet/COU
// Retail
if (vGroup == vRetail) {
if (vAddBook == vINSWNTY) {
vOptions[n] = null;
} else if (vAddBook == vINSWNTYUPG) {
vOptions[n] = null;
} else if (vAddBook == vBRE) {
vOptions[n] = null;
} else if (vAddBook == vBRENR) {
vOptions[n] = null;
} else if (vAddBook == vBRECOU) {
vOptions[n] = null;
} else if (vAddBook == vAH_BB_BGW530) { // JH
vOptions[n] = null;
} else if (vAddBook == vAH_BB_CGW450) { // JH
vOptions[n] = null;
} else if (vAddBook == vBREESTSET) { // JH
vOptions[n] = null;
} else if (vAddBook == vNextUpg) { // JH
vOptions[n] = null;
} else if (vAddBook == vInsCOU) { // JH
vOptions[n] = null;
} else if (vAddBook == vWrntyCOU) { // JH
vOptions[n] = null;
} else if (vAddBook == vNUCOU) { // JH
vOptions[n] = null;
} else if (vAddBook == vInsCC) { // JH
vOptions[n] = null;
} else if (vAddBook == vWrntyCC) { // JH
vOptions[n] = null;
} else if (vAddBook == vNUCC) { // JH
vOptions[n] = null;
} else if (vAddBook == vBRECC) { // JH
vOptions[n] = null;
} else if (vAddBook == vBRE_NR) {
vOptions[n] = null;
} else if (vAddBook == vNUGNR) {
vOptions[n] = null;
} else if (vAddBook == vInsuranceOP) {
vOptions[n] = null;
} else if (vAddBook == vWarrantyOP) {
vOptions[n] = null;
} else {
n = n + 1;
}
} // End If Retail
// ARIT Helpdesk added 04-11-2025 -JH
if (vGroup == vARITHelpdesk) {
if (vAddBook == vINSWNTY) {
vOptions[n] = null;
} else if (vAddBook == vNextUpg) {
vOptions[n] = null;
} else if (vAddBook == vBREESTSET) {
vOptions[n] = null;
} else if (vAddBook == vBRENR) {
vOptions[n] = null;
} else if (vAddBook == vBRECOU) {
vOptions[n] = null;
} else if (vAddBook == vBRE) {
vOptions[n] = null;
} else if (vAddBook == vINSWNTY) {
vOptions[n] = null;
} else if (vAddBook == vINSWNTYUPG) {
vOptions[n] = null;
} else if (vAddBook == vNextUpgR) { // JH
vOptions[n] = null;
} else if (vAddBook == vBREEstSetR) { // JH
vOptions[n] = null;
} else if (vAddBook == vInsCOU) { // JH
vOptions[n] = null;
} else if (vAddBook == vWrntyCOU) { // JH
vOptions[n] = null;
} else if (vAddBook == vNUCOU) { // JH
vOptions[n] = null;
} else if (vAddBook == vInsCC) { // JH
vOptions[n] = null;
} else if (vAddBook == vWrntyCC) { // JH
vOptions[n] = null;
} else if (vAddBook == vNUCC) { // JH
vOptions[n] = null;
} else if (vAddBook == vBRECC) { // JH
vOptions[n] = null;
} else if (vAddBook == vBRE_NR) {
vOptions[n] = null;
} else if (vAddBook == vNUGNR) {
vOptions[n] = null;
} else if (vAddBook == vInsuranceOP) {
vOptions[n] = null;
} else if (vAddBook == vWarrantyOP) {
vOptions[n] = null;
} else {
n = n + 1;
}
} // End ARIT Helpdesk
// National Retail added 04-14-2025 -JH
if (vGroup == vNationalRetail) {
if (vAddBook == vINSWNTY) {
vOptions[n] = null;
} else if (vAddBook == vNextUpg) {
vOptions[n] = null;
} else if (vAddBook == vBREESTSET) {
vOptions[n] = null;
} else if (vAddBook == vBRECOU) {
vOptions[n] = null;
} else if (vAddBook == vBRE) {
vOptions[n] = null;
} else if (vAddBook == vINSWNTY) {
vOptions[n] = null;
} else if (vAddBook == vINSWNTYUPG) {
vOptions[n] = null;
} else if (vAddBook == vNextUpgR) { // JH
vOptions[n] = null;
} else if (vAddBook == vBREEstSetR) { // JH
vOptions[n] = null;
} else if (vAddBook == vInsCOU) { // JH
vOptions[n] = null;
} else if (vAddBook == vWrntyCOU) { // JH
vOptions[n] = null;
} else if (vAddBook == vNUCOU) { // JH
vOptions[n] = null;
} else if (vAddBook == vInsCC) { // JH
vOptions[n] = null;
} else if (vAddBook == vWrntyCC) { // JH
vOptions[n] = null;
} else if (vAddBook == vNUCC) { // JH
vOptions[n] = null;
} else if (vAddBook == vBRECC) { // JH
vOptions[n] = null;
} else if (vAddBook == vAH_BB_BGW530) { // JH
vOptions[n] = null;
} else if (vAddBook == vAH_BB_CGW450) { // JH
vOptions[n] = null;
} else if (vAddBook == vInsuranceOP) {
vOptions[n] = null;
} else if (vAddBook == vWarrantyOP) {
vOptions[n] = null;
} else if (vAddBook == vBRENR) {
vOptions[n] = null;
} else {
n = n + 1;
}
} // End National Retail
// On Process added 04-14-2025 -JH
if (vGroup == vOnProcess) {
if (vAddBook == vNextUpg) {
vOptions[n] = null;
} else if (vAddBook == vBREESTSET) {
vOptions[n] = null;
} else if (vAddBook == vBRENR) {
vOptions[n] = null;
} else if (vAddBook == vBRECOU) {
vOptions[n] = null;
} else if (vAddBook == vBRE) {
vOptions[n] = null;
} else if (vAddBook == vINSWNTYUPG) {
vOptions[n] = null;
} else if (vAddBook == vNextUpgR) { // JH
vOptions[n] = null;
} else if (vAddBook == vBREEstSetR) { // JH
vOptions[n] = null;
} else if (vAddBook == vInsCOU) { // JH
vOptions[n] = null;
} else if (vAddBook == vWrntyCOU) { // JH
vOptions[n] = null;
} else if (vAddBook == vNUCOU) { // JH
vOptions[n] = null;
} else if (vAddBook == vInsCC) { // JH
vOptions[n] = null;
} else if (vAddBook == vWrntyCC) { // JH
vOptions[n] = null;
} else if (vAddBook == vNUCC) { // JH
vOptions[n] = null;
} else if (vAddBook == vBRECC) { // JH
vOptions[n] = null;
} else if (vAddBook == vAH_BB_BGW530) { // JH
vOptions[n] = null;
} else if (vAddBook == vAH_BB_CGW450) { // JH
vOptions[n] = null;
} else if (vAddBook == vBRE_NR) {
vOptions[n] = null;
} else if (vAddBook == vNUGNR) {
vOptions[n] = null;
} else if (vAddBook == vINSWNTY) {
vOptions[n] = null;
} else {
n = n + 1;
}
} // End On Process
c++;
} // End While
} //End IF
document.getElementById("SFCountry").addEventListener("change", checkCtrySt);
function checkCtrySt() {
var i = 0;
var vSFCntrySInd;
var vSFCountryOpt;
var vStateProv;
var vStateProvList;
var vStateProvLen;
var vSFState;
var vSFStateOpt;
var vSelectCountry;
vSFCntrySInd = document.getElementById("SFCountry").selectedIndex;
vSFCountryOpt = document.getElementById("SFCountry").options;
// alert(vSFCountryOpt[vSFCntrySInd].value);
switch (vSFCountryOpt[vSFCntrySInd].value) {
case "US":
vSelectCountry = "US";
break;
default:
vSelectCountry = vSFCountryOpt[vSFCntrySInd].value;
}
// alert(vSelectCountry);
if (vSelectCountry == "US") {
vStateProv = $("#SFState").val();
// alert(vStateProv);
if (vStateProv == "AK" || vStateProv == "HI") {
// alert(vStateProv + " - ");
// Placeholder
vSelectCountry == "US";
}
} else {
vStateProv = document.getElementById("SFState");
vStateProvList = document.getElementById("SFState").options;
vStateProvLen = document.getElementById("SFState").options.length;
// Loop to select the territory in the SF State list based on SF Country
while (i < vStateProvLen) {
switch (vStateProvList[i].value) {
case vSelectCountry:
document.getElementById("SFState").options[i].selected = true;
$("#Reference2").val("P.I. 967-II");
break;
} //End Switch
i++;
} // End while
} // End else
} // End checkCtrySt Function ************
document
.getElementById("ProcessShipment")
.addEventListener("click", checkServiceRef2);
function checkServiceRef2() {
// *** Modified 04-14-2026
let vStoreID = $("#SFCust03").val();
let vATTUID = $("#SFCust04").val();
if (vStoreID) {
$("#Reference4").val(vStoreID + "*" + vATTUID);
} else {
$("#Reference4").val(vATTUID);
}
// *** End Modification
//Create postal code array
const postalCodes = [
"90704",
"49782",
"49757",
"43446",
"43456",
"43436",
"43438",
"98221",
"98222",
"98243",
"98245",
"98250",
"98261",
"98279",
"98280",
"98286",
"98297",
];
var vState = document.getElementById("SFState").value;
var vCnty = document.getElementById("SFCountry").value;
var vZip = document.getElementById("SFZip").value;
var vRef2 = "P.I. 967-II";
// alert("Checking Service"); //MM
// alert(vState + " - " + vCnty + " - " + vRef2); //MM
if (vState == "AK" || vState == "HI") {
document.getElementById("Reference2").value = vRef2;
document.getElementById("ServiceCode").value = "3S";
} else if (vCnty == "PR") {
document.getElementById("Reference2").value = vRef2;
document.getElementById("SFCust01").value = ".";
document.getElementById("SFCust02").value = "111-111-1111";
} else if (vCnty == "GU" || vCnty == "VI") {
document.getElementById("ServiceInternational").value =
"UPS Worldwide Saver®";
document.getElementById("Reference2").value = vRef2;
document.getElementById("SFCust01").value = ".";
document.getElementById("SFCust02").value = "111-111-1111";
} else if (vZip != "") {
for (let i = 0; i < postalCodes.length; i++) {
if (postalCodes[i] === vZip) {
// alert("We have a Match");
// alert("Postal Code: " + postalCodes[i]);
document.getElementById("Reference2").value = vRef2;
document.getElementById("ServiceCode").value = "3S";
}
}
} else document.getElementById("Reference2").value = "";
}
// break; //Exit the loop match found
(function () {
document.addEventListener("DOMContentLoaded", function () {
// 1) Get CompanyKey; only proceed if it exists and has a value
var companyKeyEl = document.getElementById("CompanyKey");
var companyKey = companyKeyEl ? companyKeyEl.value.trim() : "";
if (!companyKey) return;
// 2) If the key isn't configured, leave the existing announcement alone
var builders = getCompanyBuilders();
if (!builders[companyKey]) return;
// 3) Hide the original announcement
var announcement = document.querySelector("body > div.page-layout > main > div.MastLeft > div.FirstColumnModule.FirstColumnModuleAddins");
if (announcement) announcement.style.display = "none";
// 4) Find insertion anchor
var insertAnchor = document.querySelector("body > div.page-layout > main > div.MastLeft > div");
if (!insertAnchor || !insertAnchor.parentNode) return;
// 5) Build container
var container = document.createElement("div");
container.className = "customTextArea";
// Title (uses your .title style)
var titleEl = document.createElement("span");
titleEl.className = "title";
titleEl.innerText = "Shipping Instructions:";
container.appendChild(titleEl);
// 6) Insert company-specific content (all built via DOM, no innerHTML)
container.appendChild(builders[companyKey]());
// 7) Insert into DOM
insertAnchor.parentNode.insertBefore(container, insertAnchor);
// ===== Helpers =====
function getCompanyBuilders() {
return {
// Customer Service (Modified)
"c095e124-53c7-4ef9-a97a-427ea41640e7": function () {
var frag = document.createDocumentFragment();
// Heading
// frag.appendChild(PBold("Important Update – Please Read Before You Proceed"));
frag.appendChild(PBold("Important Update – Please Read Before You Proceed", "text-danger"));
// Paragraph 1
frag.appendChild(
P("Starting June 18th all label reprints for Trade-In, Next, and Insurance returns must be submitted through the Returns Center in the ACC tool. ")
);
// Bold Text
// frag.appendChild(PBold("Important Update – Please Read Before You Proceed", "text-danger"));
// Paragraph 2
frag.appendChild(PBold("Please note: Do NOT use this tool for any Broadband equipment returns (Fiber & AIA)."));
// Paragraph 3
frag.appendChild(P("See CCKM for instructions on the correct Broadband equipment returns process."));
// Link
// var link = document.createElement("a");
// var vLink1 = "https://";
// vLink1 = vLink1 + "attone.lightning.force.com/lightning/r/Knowledge__kav/ka0fg000000FsePAAS/view";
// link.href = vLink1;
// link.target = "_blank";
// // link.innerText = "CCKM Instructions";
// link.innerText = vLink1;
// Link
var link = document.createElement("a");
link.href = "//attone.lightning.force.com/lightning/r/Knowledge__kav/ka0fg000000FsePAAS/view";
link.target = "_blank";
link.textContent = "View Broadband Return Instructions";
// Add link inside a paragraph
var linkPara = document.createElement("p");
linkPara.appendChild(link);
frag.appendChild(linkPara);
return frag;
},
};
}
// Build a paragraph with normal text (scoped by .custom-note)
function P(text) {
var p = document.createElement("p");
p.className = "custom-note"; // matches your CSS
p.appendChild(document.createTextNode(text));
return p;
}
// Build a paragraph whose content is entirely bold (e.g., a section header)
// function PBold(text) {
// var p = document.createElement("p");
// p.className = "custom-note"; // still scoped to your CSS
// var b = document.createElement("b");
// b.appendChild(document.createTextNode(text));
// p.appendChild(b);
// return p;
// }
function PBold(text, extraClass = "") {
var p = document.createElement("p");
p.className = "fw-bold " + extraClass;
p.textContent = text;
return p;
}
// Build LI with mixed normal/bold segments:
// LI(["Start ", {bold: "Bold bit"}, " end."])
function LI(segments) {
var li = document.createElement("li");
segments.forEach(function (seg) {
if (typeof seg === "string") {
li.appendChild(document.createTextNode(seg));
} else if (seg && typeof seg === "object" && "bold" in seg) {
var b = document.createElement("b");
b.appendChild(document.createTextNode(seg.bold));
li.appendChild(b);
}
});
return li;
}
});
})();.Header {Display: none;} /* Gets rid of the "Shipping Information." bar */
/* remove ups color on button */
.ButtonPrime{background:none;} /* Clearing the Process Shipment button */
/* remove ups color on button */
.ButtonStandard{
background:none;
}
/* body > div.page-layout > main {
width: 750px; }
*/
#boxReference5 {
width: 250px; }
/* format the Process Shipment and Clear section bar */
.FormModule .ButtonBar{
height:50px;
background-color:#f6f6f6;
}
/* format the Process Shipment button */
input.ButtonPrime{
height:25px;
background-color: #6699ff;
border-radius:0px;
margin-top:2px;
outline:none;
border-color:transparent;
color:white;
font-family: sans-serif;
display: inline-block;
}
/* format the Clear button */
input.ButtonStandard{
height:25px;
background-color: #6699ff;
border-radius:0px;
margin-top:2px;
outline:none;
border-color:transparent;
color:white;
font-family: sans-serif;
display: inline-block;
}
/* Controls overall width of entire form width: 750px; */
.FormModule {
width: 950px;
background-color: #fff;
}
.FormModule h4 {
color: black;
}
/* This line makes the announcement area larger and defines background color */
.MastLeft {
width: 270px;
background-color: white;
border-style: none!Important;
}
.FirstColumnModule p {
background-color: white;
}
/* This line removes the center area of the Shipments table */
#mainTable tr td:nth-child(3n+3),
#mainTable tr th:nth-child(3n+3) {display: none;}
/* This line removes the "Packages" text */
#labelPack {
display: none;
}
/* Change all Bars to one color to match form color */
.FormModule .ButtonBar, .FormModule h4, .TableModule .ButtonBar, .ListModule .ButtonBar {
background-color: #fff;
border: none;
}
/* Changes columns and button bars of main table background color to White */
.FirstColumnModule, .FirstColumnModule p, .FormModule .ButtonBar {background-color:white!Important;}
/* This keeps objects in main body in place
#shipForm {overflow: hidden;} */
/* Remove Brown Shipping label */
#labelPack, .Header, .FormModule hr {display: none;}
/* Remove vertical lines on form */
#mainTable tr td:nth-child(3n+2) {border-style: none!Important;}
#mainTable tr td:nth-child(1) {border-style: none!Important;}
/* Places border around the Announcement section FirstColumnModule */
div.FirstColumnModule {
border-color:transparent;
}
/* Places border around the shipping form section "div.FormModule" border: solid 1px #000000;*/
div.FormModule {
border-color:transparent;
}
/* Position the ship form module down */
div.FormModule {
position: relative;
top: 7px;
}
/* Make the MastHead transparent to remove the horizontal line below the banner */
.MastHead {
height: 67px;
background-color:
transparent;
}
/* Modifies the color of the horizontal line below the header or banner */
/* .MastHead {background-color:transpatent; width:665px; } */
/* Styles for the custom instructions block on the Guest Access Return page */
.customTextArea {
border: 1px solid #962135;
margin: 5% 0 3% 3%;
width: 95%;
padding: 0.75rem 1rem;
}
/* Title */
.customTextArea .title {
display: inline-block;
font-weight: 700;
margin-bottom: 0.5rem;
}
/* Required field hint */
.customTextArea .required-hint {
color: #825300;
margin: 0.25rem 0 0.75rem;
}
/* Notes */
.customTextArea .custom-note {
margin: 0.25rem 0 0.75rem;
}
/* Ordered lists */
.customTextArea ol {
padding-left: 1.25rem; /* replaces inline style */
margin: 0.25rem 0 0.75rem;
}
/*Need to move footer down*/
#main_ship_form {
margin-bottom: 1%;
}
<div align="left"><b>DO NOT USE FOR TRADE DEVICES.</b></div><br><br> Link for Trade label reprint:<br><a href="https://tradein.att.com/trade-in-status">https://tradein.att.com/trade-in-status</a>ATTMob90falsefalsetruefalsefalsefalsefalsetruefalse100241falsefalse0falsefalse1753-01-01T00:00:00falsefalsefalsefalsefalsefalsefalsefalse0truefalsefalsefalsefalsefalsefalsefalsefalsetrueQVRUTW9ifalseP269800falsefalse34abe1d5-5f2c-431d-8201-9c12994ddd3ffalsefalsefalsefalsefalse0US-P269800902025-09-16T09:19:47jl1835@att.comuPuG7WvCPRD_ATTMob_000000_RefreshToken<div class="frm1"><p class="text-danger"><b>DO NOT USE FOR TRADE DEVICES.</b></p> Link for Trade label reprint: <a href="https://tradein.att.com/trade-in-status">https://tradein.att.com/trade-in-status</a></div>
<div class="fw-bold text-danger frm2 mb-3 d-none">Important Update – Please Read Before You Proceed</div>
<div class="frm2 mb-3 d-none">Starting June 18th all label reprints for Trade-In, Next, and Insurance returns must be submitted through the Returns Center in the ACC tool. <strong>Only BRE & Warranty labels should be reprinted in this tool.</strong></div>
<div class="frm2 mb-3 d-none"><strong>Please note: Do NOT use this tool for any Broadband equipment returns (Fiber & AIA).</strong></div>
<div class="frm2 d-none">See CCKM for instructions on the correct Broadband equipment returns process<br><a href="https://attone.lightning.force.com/lightning/r/Knowledge__kav/ka0fg000000FsePAAS/view" class="text-decoration-underline fw-bold"> https://attone.lightning.force.com/lightning/r/Knowledge__kav/ka0fg000000FsePAAS/view</a></div>
016271aba8-0bb5-489f-96a4-5ead77ce58d4d22e6550-d797-458c-ba09-884b1d298864falsefalse1falsefalsefalsefalsefalsefalse0ATTMob17271Guest Accesstrue0b1f509ad-786b-422e-9c34-b3f39b0699a0National Retail2024-08-15T00:00:003000934