On Monday, October 5 at 11:00 PM EST, Intelligent Reverse Logistics (IRL) will transition to UPS.com authentication.
To prepare for this change, users have been sent a password reset email from noreply@id.ups.com. If you received this email, you may reset your UPS.com password before October 5.
Important: Although you can reset your password now, your new UPS.com password will not be used for IRL access until the authentication change takes effect on October 5 at 11:00 PM EST.
Until October 5 at 11:00 PM EST, continue using your current IRL username and password to access the application. After the authentication change is implemented, you will sign in to IRL using your UPS.com credentials and your newly created password.
Additional information, including password reset instructions and details about the authentication change, can be found in the Shipper User Password Reset Document.
What You Need to Do
If you received a password reset email from noreply@id.ups.com, follow the instructions to reset your UPS.com password before October 5.
Continue using your current IRL credentials until October 5 at 11:00 PM EST.
After the authentication change is implemented, sign in to IRL using your UPS.com credentials and your updated password.