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Please contact the company that sent you the return email.DocumentNoPackageNotFromEmailAfalse0There are no labels to displayDocumentFoldHereAfalse0FOLD HEREPrintPageSuccessHeaderAfalse0Shipment successfulPrintPageDeliveryMethod1MInstructionsAfalse0UPS will print and mail your return label.PrintPageDeliveryMethod11-15InstructionsAAfalse0Once UPS arrives to collect the return, the UPS driver will package the item.PrintPageDeliveryMethod16-20InstructionsAAfalse0Once UPS arrives to collect the return, the UPS driver will package the item.PrintPageDeliveryMethod4Eor6AAfalse0Return label has been e-mailed.PrintPageDefaultSchedulePickupTextAfalse0Click here to Schedule a pickupARPrintPageNoLabelsAfalse0No Labels AvailableDocumentLabelInstructionsHeaderTfalse0InstructionsDocumentLabelDefaultInstructionsYfalse0UPS Electronic Return Label: View/Print LabelDocumentLabelFlexibleAccessInstructionsYfalse0UPS Electronic Return Label: View/Print LabelTender your package to either UPS or the United States Postal Service. 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Your return package will be viewable on ups.com within 24-48 hours.DocumentLabelDirectToMobileInstuctionsYfalse0UPS® Direct to MobileUPSWebPageZfalse0www.ups.com/content/us/en/index.jsxhttps://www.ups.com/content/us/en/index.jsxUPSDropOffLocatorZfalse0Drop Off Locatorhttp://www.ups.com/dropoff?autosubmit=1&lang=engUSPSCarrierPickupZfalse0https://carrierpickup.usps.comhttps://carrierpickup.usps.comUSPSWebPageZfalse0www.usps.comwww.usps.comDocumentInvoiceHeaderTfalse0InvoiceDocumentInvoiceFromSectionHeaderAfalse0FromDocumentInvoiceFromContactNameAfalse0Contact NameDocumentInvoiceFromCompanyNameAfalse0Company NameDocumentInvoiceFromWaybillNumberAfalse0Waybill NumberDocumentInvoiceFromAddressAfalse0AddressDocumentInvoiceFromCityAfalse0City/State-ProvinceDocumentInvoiceFromdateAfalse0DateDocumentInvoiceFromPostalCodeAfalse0Postal CodeDocumentInvoiceFromInvoiceNumberAfalse0Invoice NumberDocumentInvoiceFromPhoneAfalse0PhoneDocumentInvoiceFromPurchaseOrderNumberAfalse0Purchase Order NumberDocumentInvoiceFromFaxAfalse0FaxDocumentInvoiceFromTermsofSaleAfalse0Terms of sale (Incoterm)DocumentInvoiceFromEmailAfalse0E-Mail AddressDocumentInvoiceFromReasonForExportAfalse0Reason For ExportDocumentInvoiceshipToAfalse0Ship ToDocumentInvoicesoldToAfalse0Sold ToDocumentInvoicesUnitAfalse0UnitsDocumentInvoicesUnitofMeasureAfalse0Unit of MeasurementDocumentInvoiceDescriptionOfGoodsAfalse0Description of GoodsDocumentInvoicePartNumberAfalse0Part NumberDocumentInvoiceCommodityCodeAfalse0Commodity CodeDocumentInvoiceCOAfalse0C/ODocumentInvoiceValueAfalse0ValueDocumentInvoiceTotalAfalse0TotalDocumentInvoiceCurrencyAfalse0CurrencyDocumentInvoiceAddCommentsAfalse0Additional CommentsDocumentInvoiceLineTotalAfalse0Invoice Line TotalDocumentInvoiceDiscountAfalse0Discount/RebateDocumentInvoiceInvSubTotalAfalse0Invoice Sub-TotalDocumentInvoiceFreightAfalse0FreightDocumentInvoiceInsuranceAfalse0InsuranceDocumentInvoiceOtherAfalse0OtherDocumentInvoiceTotalInvoiceAmountAfalse0Total Invoice AmountDocumentInvoiceDecstatementAfalse0Declaration StatementDocumentInvoiceShipperSignAfalse0Shipper's Signature/ TitleDocumentInvoicePackCountAfalse0Package CountDocumentInvoiceTotalWeightAfalse0Total WeightProductUnitDfalse0RequiredUnit of MeasureEAProductOriginCountryDfalse0RequiredOrigin CountryUSTermsOfShipmentDfalse0RequiredTerms of ShipmentCurrencyCodeDfalse0RequiredCurrency CodeReasonForExportDfalse0RequiredReasonForExportOrderItemDfalse0OrderItemStaticCCCountryDfalse0RequiredCountry or TerritoryUSCCCardTypeDfalse0RequiredCredit Card Type00DropOffTypeIdDfalse00DryIcePurposeDfalse0DryIceUOMDfalse0International LanguageDfalse0InsuredCurDfalse0MeasureUnitDfalse0CMWeightUnitDfalse02KPackTypeDfalse01CDutyVATPayInfoDfalse00PayInfoDfalse0DelMethodDfalse033ServiceDfalse0RequiredServiceGNDServiceIntlDfalse011ServiceCodeDfalse01GRSTypeDfalse02RDirectionDfalse00LabelFormatDfalse01GSTCountryDfalse0Country or TerritoryPLSFCountryDfalse0Country or Territory3101TOUSW3203R6om66vRT31y1V100TOUS POLAND SPa808183d-e11f-4c7a-9dce-cd85b9a01e02e0d2315c-c32f-46cc-8137-c1c5e295448b#mainTable tr td:nth-child(3n+2), #mainTable tr th:nth-child(3n+2) {display: none;} /* This line removes the "Packages" text */ #labelPack {display: none;} /* This line makes the Announcement area wider */ .MastLeft {width: 350px;} /* This line set the width of the shipping form */ .FormModule {width: 600px;} #Comment {width: 570px !important;} #boxComment {width: 570px !important;} /* This line keeps the form */ #shipForm {overflow: hidden;} /* Left Announcement area background color */ .FirstColumnModule p, .FirstColumnModule { background-color: #f7f7f7; border: solid 1px #fff; } /* Remove vertical lines on form */ #mainTable tr td:nth-child(3n+2) {border-style: none!Important;} #mainTable tr td:nth-child(1) {border-style: none!Important;} /* Remove Brown Shipping label */ #labelPack, .Header, .FormModule hr {display: none;} /* Change all Bars to one color to match form color */ .FormModule, .FormModule p, .FormModule h4, .FirstColumnModule, .FirstColumnModule p, .FirstColumnModule h4, .TableModule .ListModule .ButtonBar { background-color: #fff; border: none; } /* Remove horizontal Lines on form */ .FormModule hr {display: none;} /* Centers the table with a padded border */ .FormModule { background-color: #fff; } /* rounded borders on all input boxes */ input {background: #f7f7f7; height: 17px; display: inline-block; width: 200px; padding: 3px 4px; border: 1px solid #ccc; border-radius: 6px; font-family: 'Lato', sans-serif; font-size: 16px; text-indent: 2px; outline: 0; } /* rounded borders on all select objects */ select {background: #f7f7f7; height: 24px; display: inline-block; width: 200px!important; padding: 3px 4px; border: 1px solid #ccc; border-radius: 6px; font-family: 'Lato', sans-serif; font-size: 16px; text-indent: 2px; outline: 0; } .FormModule .ButtonBar{height:35px;background-color:#fff;} <p>Dear TOUS Customer,</p> <p>To order a courier to collect the parcel, please provide all requested information.</p> <p>Please do not forget properly secure the product for shipment, so that it will not be further damaged during transport, and attach to the package a completed and signed documents:</p> <p><strong>Returns:</strong>&nbsp;proof of purchase or product certificate and withdrawal from the purchase contract.</p> <p><strong>Product complaint/service:</strong>&nbsp;product certificate and complaint form, which can be found at the following link:</p> <ul> <li>Czech Republic:&nbsp;<a href="https://bit.ly/3D4A0fq">https://bit.ly/3D4A0fq</a></li> <li>Slovakia:&nbsp;<a href="https://tiny.pl/w95f1">https://tiny.pl/w95f1</a></li> </ul> <p>&nbsp;</p> <p>After accepting with the "Confirm" button, the&nbsp;<strong>order will be addressed to the TOUS Poland</strong>&nbsp;and sent to the courier company.</p> <p>Please be advised that the UPS courier will make 3 attempts to collect the parcel in the following working days, and will have a return label with him&nbsp;<strong>(please check the correctness of the delivery address on the label)</strong></p>TOUS90G26AEcjHaSeHWfalsefalsefalsefalsefalsefalsefalsetruefalse246568falsefalse0falsefalse1753-01-01T00:00:00falsefalsefalsefalsefalsefalsefalsefalse0truefalsefalsefalsefalsefalsefalsefalsefalsetrueVE9VUw==false34567falsefalseb9dd24d0-1376-45ae-ab2e-4b28a148b512falsefalsefalsefalsefalse0EUROPE902025-09-16T05:10:10mkozok@tous.comhbAF2sUIPRD_TOUS_000000_RefreshToken<p>If you have any questions, please contact our Customer Service Department:</p> <p>&nbsp;</p> <ul> <li>Czech Republik:&nbsp;<a href="https://www.tous.com/cz-cs/help/contact-us">https://www.tous.com/cz-cs/help/contact-us</a></li> <li>Slovakia:&nbsp;<a href="https://www.tous.com/sk-sk/help/contact-us">https://www.tous.com/sk-sk/help/contact-us</a></li> </ul><p>Welcome to the TOUS.</p> <p>&nbsp;</p> <p>Order a courier and deliver your package to the following addresses:</p> <p>&nbsp;</p> <p><strong>Tous Poland Complaints</strong><br />Co Factory office 1 p.<br />Ul. Porcelanowa 23<br />40-246 Katowice</p> <p>&nbsp;</p> <p><strong>Tous Poland Returns</strong><br />Arvato DC7 reception<br />Kopyt&oacute;w 44B<br />05-870 Blonie</p> <p>&nbsp;</p> <p>Your TOUS Team</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>If you have any questions, please contact our Customer Service Department:</p> <p>&nbsp;</p> <ul> <li>Czech Republik:&nbsp;<a href="https://www.tous.com/cz-cs/help/contact-us">https://www.tous.com/cz-cs/help/contact-us</a></li> <li>Slovakia:&nbsp;<a href="https://www.tous.com/sk-sk/help/contact-us">https://www.tous.com/sk-sk/help/contact-us</a></li> </ul><p>If you have any questions, please contact our Customer Service Department:</p> <p>&nbsp;</p> <ul> <li>Czech Republik:&nbsp;<a href="https://www.tous.com/cz-cs/help/contact-us">https://www.tous.com/cz-cs/help/contact-us</a></li> <li>Slovakia:&nbsp;<a href="https://www.tous.com/sk-sk/help/contact-us">https://www.tous.com/sk-sk/help/contact-us</a></li> </ul>0032400450-1323-4114-9370-258bafb78298d3ba1c49-5486-4c64-9cde-59f813dfae83falsefalse1falseTOUS31011Guest Accesstrue0307d02fc-4218-4ff8-9c05-4516fdbde19cComplaints2022-10-10T00:00:001000521