Guest Access Login
Nokia
INSTRUCTIONS:
- Click the continue button to enter the Complete View Returns site
HeaderTfalseGuest Access LoginContinueJfalseContinue as GuestLoginTitleTfalse0LoginTitleGuestTfalse0Log InLoginTitleARTfalse0LoginHeaderTfalse0LoginHeaderGuestTfalse0LoginHeaderARTfalse0LoginIDSfalse0Always RequiredLoginIDGuestSfalse0Always RequiredLogin IDLoginIDARSfalse0Always RequiredPasswordSfalse0Always RequiredPasswordForgotPasswordTfalse0ChangePasswordTfalse0RegisterTfalse0ChangePasswordTitleTfalse0Change Password TitleOldPasswordSfalse0Always RequiredOld PasswordNewPasswordSfalse0Always RequiredNew PasswordConfirmPasswordSfalse0Always RequiredConfirm PasswordExpireMessageTfalse0Password ExpireForgotPasswordTitleTfalse0Forgot Password TitleForgotMessageTfalse0Your Password is sent by E-Mail to youCompanyNameSfalse0CompanyNameGuestSfalse0CompanyNameARSfalse0B2CDirectLoginCfalse0B2CSelfInviteCfalse0B2CRemoveLinkCfalse0ShippingHeaderHeaderTfalse0Intelligent Reverse LogisticsHeaderAdminstrationLinkSectionAfalse0AdministrationHeaderAdminTransactionsLinkSectionAfalse0TransactionsHeaderAdminVoidShipmentsLinkZfalse0Void ShipmentsHeaderAdminLabelRetrievalZfalse0Label RetrievalHeaderAdminPackageHistoryLinkZfalse0Package HistoryHeaderAdminManageLinkSectionAfalse0ManageHeaderAdminUsersLinkZfalse0UsersHeaderAdminAddressesLinkZfalse0AddressesHeaderAdminAccountsLinkZfalse0AccountsHeaderAdminAnnouncementsLinkZfalse0AnnouncementHeaderAdminImportExportLinkSectionAfalse0Import/ExportHeaderAdminImportLinkZfalse0ImportHeaderAdminExportLinkZfalse0ExportHeaderAdminExportConfigLinkZfalse0Export ConfigHeaderAdminShipSettingsSectionLinkAfalse0Ship SettingsHeaderAdminCompanyKeysLinkZfalse0Company KeysHeaderAdminReferencesLinkZfalse0ReferencesHeaderAdminProductsLinkZfalse0ProductsHeaderAdminWeightsLinkZfalse0WeightsHeaderAdminThermalPrintSetupLinkZfalse0Thermal Printer SetupHeaderHistoryLinkZfalse0HistoryHeaderShippingZfalse0ShippingUserMenuChangePasswordLinkZfalse0Change PasswordUserMenuEnvironmentLinkZfalse0EnvironmentUserMenuLogOffLinkZfalse0Log OffUserMenuDiagnosticsLinkZfalse0DiagnosticsUserMenuCompanyListLinkZfalse0Company ListSupportMenuContactLinkZfalse0Contact PSI SupportHeaderAdminBranchesLinkZfalse0BranchesHeaderAdminOrdersLinkSectionZfalse0OrdersHeaderAdminOrdersLinkZfalse0OrdersHeaderAdminOrderReasonsLInkZfalse0ReasonsFooterCopyrightAfalse0Copyright © 2011 - 2025, United Parcel Service of America, Inc. All rights reserved.FooterWebSiteTermsLinkZfalse0Web Site Terms of UseFooterPolicyLinkZfalse0Privacy PolicyFooterCookieDisclosureLinkZfalse0Cookie DisclosureFooterTermsConditionsLinkZfalse0Service Terms and ConditionsSFTitleTfalse0Ship FromShipmentFormHeaderTfalse0Shipment InformationSFAddressBookKInfinera RMA Number not foundfalse1Infinera RMA NumberSFNameSfalse0RequiredCompany NameSFAttnSfalse0AttentionSFAddr1Sfalse0RequiredAddress Line 1SFAddr2Sfalse0Address Line 2SFAddr3Sfalse0SFCitySfalse0RequiredCitySFStateXfalse0StateSFZipSfalse0RequiredPostal CodeSFPhoneSfalse0Phone NumberSFEmailSfalse0E-Mail AddressSFQVLabelNotCfalse0SFQVInTranNotCfalse0SFQVExcNotCfalse0SFQVDelNotCfalse0SFCust01Xfalse0Custom 1SFCust02Xfalse0Custom 2SFCust03Xfalse0Custom 3SFCust04Xfalse0SFCust05Xfalse0SFCust06Xfalse0SFCust07Xfalse0SFCust08Xfalse0SFCust09Xfalse0SFCust10Xfalse0SFManualValidateXfalse0STTitleTfalse0Ship ToSTAddrBookKtrue0SFCountrySTBranchKfalse0STNameSfalse0Company NameSTAttnSfalse0AttentionSTAddr1Sfalse0RequiredAddress Line 1STAddr2Sfalse0Address Line 2STAddr3Sfalse0STCitySfalse0RequiredCitySTStateXfalse0StateSTZipSfalse0RequiredPostal CodeSTPhoneSfalse0Phone NumberSTEmailSfalse0E-Mail AddressSTAddEmail1Sfalse0STAddEmail2Sfalse0STAddEmail3Sfalse0STQVLabelNotCfalse0STQVInTranNotCfalse0STQVExcNotCfalse0STQVDelNotCfalse0STResidentialCfalse0STCust01Xfalse0STCust02Xfalse0STCust03Xfalse0STCust04Xfalse0STCust05Xfalse0STCust06Xfalse0STCust07Xfalse0STCust08Xfalse0STCust09Xfalse0STCust10Xfalse0STManualValidateXfalse0STLocationIDSfalse0ShipTitleTfalse0ShipmentDescriptionXfalse0Description of MerchandiseRETURNSCarbonNeutralCfalse0SatDeliveryCfalse0AdultSignatureCfalse0PrePaidAccountKtrue0SFCust10ThirdPartyAccountKfalse0AdvancedPaymentOptionsTfalse0DutyVATPrePaidAccountKfalse0DutyVATThirdPartyAccountKfalse0SplitDutyVATCfalse0AreGoodsNotInFreeCirculationCfalse0InvoiceCfalse0International Special CommoditiesQfalse0UploadDocumentsCfalse0UseDifferentSoldToCfalse0DocOnlyCfalse0MonValueMfalse0PackTitleTfalse0Package(s)PackageHeaderTfalse0PackageNumPkgsNfalse01|20|Number of Packages must be between 1 and 20|WeightNfalse0WeightLengthNfalse0HeightNfalse0WidthNfalse0InsuredValMfalse0Proactive ResponseCfalse0DryIceCfalse0DryIceWeightNfalse0DataTitleTfalse0Check01Cfalse0Check02Cfalse0CommentSfalse0Ref01Rfalse0RequiredInfinera RMA NumberRef02Rfalse0Reference 2Ref03Rfalse0ProductRef04Rfalse0Product DescriptionRef05Rfalse0StatusRef06Rfalse0Defective Serial NumberRef07Rfalse0Advanced Replace Serial NumberRef08Rfalse0Serial number if not one of the aboveRef09Rfalse0Ref10Rfalse0CI_NeededCI_Needed|Description|UniqueCode|0PackageAddBtnJfalse0AddPackageRemoveBtnJfalse0RemovePackageSelectTxtAfalse0PackagePaymentMethodPfalse0RequiredBill pickup charges to:MYUPSCCHolderNameSfalse0RequiredCredit Card Holder NameCardNumberSfalse0RequiredCredit Card NumberSecurityCodeSfalse0RequiredSecurity CodeExpirationMonthSfalse0RequiredExpiration MonthExpirationYearSfalse0RequiredExpiration YearCCAddressLine1Sfalse0RequiredAddress Line 1CCAddressLine2Sfalse0Address Line 2CCAddressLine3Sfalse0Address Line 3CCCitySfalse0RequiredCityCCStateXfalse0RequiredStateCCPostalcodeSfalse0RequiredPostal codePackageIdSfalse0CostCenterSfalse0OrderNumberKfalse0OrderItemSkuKfalse0ShipProcessButtonTfalse0Process ShipmentShipClearButtonTfalse0ClearShipHistoryButtonTfalse0Package HistoryShipRateButtonTfalse0RateShipBackButtonTfalse0BackShipAddItemsButtonTfalse0Add ItemsCancelButtonTfalse0CancelPickupLinkTfalse0Create PickupCreatePickupCfalse0PickupTitleTfalse0Pickup InformationPickupDateHfalse0Pickup Date2026-06-08PickupEarliestTimeIfalse0Earliest Pickup Time21:13PickupLatestTimeIfalse0Latest Pickup Time21:13PickupContactNameSfalse0Contact NamePickupPhoneXfalse0Phone NumberPickupRoomXfalse0Room NumberPickupFloorSfalse0Floor NumberPickupInstructionsSfalse0InstructionsPickupPointXfalse0PickupTomorrowCfalse0PurchaseOrderSfalse0RequiredPurchase Order NumberCommentsSfalse0CommentsCommoditiesXfalse0CommoditiesAutoFinishCfalse0InvoiceTitleTfalse0Commercial InvoiceAdditionalDocumentCfalse0Additional Documents (Paperless)SignatureWfalse0ShowInvoiceCfalse0Show Invoice (Override Paperless)ProductTitleTfalse0Invoice ItemsProductPartNumberKfalse0RequiredPart NumberProductDescriptionXfalse0RequiredDescriptionProductDescSecondaryXfalse0Description SecondaryProductDescOtherXfalse0Description OtherProductHarmCodeXfalse0Harmonized CodeProductPriceMfalse0RequiredPriceProductCountNfalse0RequiredCountProductCustom01Xfalse0ProductCustom02Xfalse0ProductCustom03Xfalse0ProductCustom04Xfalse0ProductCustom05Xfalse0ProductCustom06Xfalse0ProductCustom07Xfalse0ProductCustom08Xfalse0ProductCustom09Xfalse0ProductCustom10Xfalse0InvoiceHeaderTfalse0Commercial InvoiceInvoiceSubHeaderAfalse0Create International InvoiceInvoiceDetailsTxtAfalse0Invoice DetailsInvoiceLineHeaderTxtAfalse0LineInvoiceTotalHeaderTxtAfalse0TotalInvoiceItemAddBtnJfalse0AddInvoiceItemEditBtnJfalse0EditInvoiceItemDeleteBtnJfalse0DeleteInvoiceItemFinishBtnJfalse0FinishInvoiceItemSearchBtnJfalse0SearchInvoiceItemSaveBtnJfalse0SaveInvoiceItemCancelBtnJfalse0CancelInvoiceItemClearBtnJfalse0ClearInvoiceItemFilterBtnJfalse0FilterInvoiceProductSelectBtnJfalse0SelectInvoiceProductSearchTitleJfalse0Search Results (Max of 50)InvoiceProductSearchRequiredInfoJfalse0The id field is required.DocumentHeaderTfalse0DocumentsLoginCSSGuestSfalse0CSS Guest AccessLoginCSSARSfalse0DocumentINoPackageFromEmailAfalse0This link has expired. Please contact the company that sent you the return email.DocumentNoPackageNotFromEmailAfalse0There are no labels to displayDocumentFoldHereAfalse0FOLD HEREPrintPageSuccessHeaderAfalse0Shipment successfulPrintPageDeliveryMethod1MInstructionsAfalse0UPS will print and mail your return label.PrintPageDeliveryMethod11-15InstructionsAAfalse0Once UPS arrives to collect the return, the UPS driver will package the item.PrintPageDeliveryMethod16-20InstructionsAAfalse0Once UPS arrives to collect the return, the UPS driver will package the item.PrintPageDeliveryMethod4Eor6AAfalse0Return label has been e-mailed.PrintPageDefaultSchedulePickupTextAfalse0Click here to Schedule a pickupARPrintPageNoLabelsAfalse0No Labels AvailableDocumentLabelInstructionsHeaderTfalse0InstructionsDocumentLabelDefaultInstructionsYfalse0UPS Electronic Return Label: View/Print LabelDocumentLabelFlexibleAccessInstructionsYfalse0UPS Electronic Return Label: View/Print LabelTender your package to either UPS or the United States Postal Service. UPS locations include The UPS Store®, UPS Drop Box, UPS Customer Centers, authorized retail outlets and UPS drivers. Find your closest UPS location at {UPSDropOffLocator}DocumentLabelFlexibleAccessPostalLocationsEfalse0Postal LocationsPostal Service locations include your own mailbox, your local Post Office™ or postal collection boxes. You may also schedule a free postal carrier pick up at: {USPSCarrierPickup}DocumentLabelMailInnovationsInstructionsYfalse0MI Electronic Return Label: View/Print LabelPackages can be given to your mail carrier, left in your mail box or dropped off at your local U.S. Post Office or blue collection box. You can also schedule a U.S. Postal Service pick-up of the Return package at {UPSPWebPage}. For more information call UPS Mail Innovations® at 1-800-500-2224. Your return package will be viewable on ups.com within 24-48 hours.DocumentLabelDirectToMobileInstuctionsYfalse0UPS® Direct to MobileUPSWebPageZfalse0www.ups.com/content/us/en/index.jsxhttps://www.ups.com/content/us/en/index.jsxUPSDropOffLocatorZfalse0Drop Off Locatorhttp://www.ups.com/dropoff?autosubmit=1&lang=engUSPSCarrierPickupZfalse0https://carrierpickup.usps.comhttps://carrierpickup.usps.comUSPSWebPageZfalse0www.usps.comwww.usps.comDocumentInvoiceHeaderTfalse0InvoiceDocumentInvoiceFromSectionHeaderAfalse0FromDocumentInvoiceFromContactNameAfalse0Contact NameDocumentInvoiceFromCompanyNameAfalse0Company NameDocumentInvoiceFromWaybillNumberAfalse0Waybill NumberDocumentInvoiceFromAddressAfalse0AddressDocumentInvoiceFromCityAfalse0City/State-ProvinceDocumentInvoiceFromdateAfalse0DateDocumentInvoiceFromPostalCodeAfalse0Postal CodeDocumentInvoiceFromInvoiceNumberAfalse0Invoice NumberDocumentInvoiceFromPhoneAfalse0PhoneDocumentInvoiceFromPurchaseOrderNumberAfalse0Purchase Order NumberDocumentInvoiceFromFaxAfalse0FaxDocumentInvoiceFromTermsofSaleAfalse0Terms of sale (Incoterm)DocumentInvoiceFromEmailAfalse0E-Mail AddressDocumentInvoiceFromReasonForExportAfalse0Reason For ExportDocumentInvoiceshipToAfalse0Ship ToDocumentInvoicesoldToAfalse0Sold ToDocumentInvoicesUnitAfalse0UnitsDocumentInvoicesUnitofMeasureAfalse0Unit of MeasurementDocumentInvoiceDescriptionOfGoodsAfalse0Description of GoodsDocumentInvoicePartNumberAfalse0Part NumberDocumentInvoiceCommodityCodeAfalse0Commodity CodeDocumentInvoiceCOAfalse0C/ODocumentInvoiceValueAfalse0ValueDocumentInvoiceTotalAfalse0TotalDocumentInvoiceCurrencyAfalse0CurrencyDocumentInvoiceAddCommentsAfalse0Additional CommentsDocumentInvoiceLineTotalAfalse0Invoice Line TotalDocumentInvoiceDiscountAfalse0Discount/RebateDocumentInvoiceInvSubTotalAfalse0Invoice Sub-TotalDocumentInvoiceFreightAfalse0FreightDocumentInvoiceInsuranceAfalse0InsuranceDocumentInvoiceOtherAfalse0OtherDocumentInvoiceTotalInvoiceAmountAfalse0Total Invoice AmountDocumentInvoiceDecstatementAfalse0Declaration StatementDocumentInvoiceShipperSignAfalse0Shipper's Signature/ TitleDocumentInvoicePackCountAfalse0Package CountDocumentInvoiceTotalWeightAfalse0Total WeightProductUnitDfalse0RequiredUnit of MeasureEAProductOriginCountryDfalse0RequiredOrigin CountryUSTermsOfShipmentDfalse0RequiredTerms of ShipmentCurrencyCodeDfalse0RequiredCurrency CodeReasonForExportDfalse0RequiredReasonForExportOrderItemDfalse0OrderItemStaticCCCountryDfalse0RequiredCountry or TerritoryUSCCCardTypeDfalse0RequiredCredit Card Type00DropOffTypeIdDfalse00DryIcePurposeDfalse0DryIceUOMDfalse0International LanguageDfalse0InsuredCurDfalse0MeasureUnitDfalse0INWeightUnitDtrue0SFCust09PackTypeDfalse01CDutyVATPayInfoDfalse00PayInfoDfalse0DelMethodDfalse0Label Delivery Method6AServiceDfalse0RequiredServiceGNDServiceIntlDfalse0RequiredUPS Service International11ServiceCodeDfalse0UPS Service1GRSTypeDfalse02RDirectionDfalse00LabelFormatDfalse01GSTCountryDfalse0Country or TerritoryUSSFCountryDfalse0Country or TerritoryUS2942ISLa4YuehnW0f30U100Nokia// Infinera Service Logistics - Original - 07.16.2025
// 06.13.2022 Update by MM
document.addEventListener("DOMContentLoaded", function () {
//Get original element
const origHeader = document.querySelector("header");
//Remove the UPS banner
if (origHeader) {
origHeader.classList.add("d-none"); //Add 'd-none' to Hide original element found
}
//Get original element
const origBanner = document.querySelector(".banner");
//Remove the UPS banner
if (origBanner) {
origBanner.classList.add("d-none"); //Add 'd-none' to Hide original element found
}
//Selecting target element
const targetElement = document.querySelector(".ColorGroup-YellowGreen");
//Img sources
const imgData = [
{ src: "/UPSAdmin/ImageManager/Show/dbdd5087-9312-47a4-8147-b427c4603eae", className: "img1", divClass: "img1Container" },
//{ src: "/UPSAdmin/ImageManager/Show/dbdd5087-9312-47a4-8147-b427c4603eae", className: "img2", divClass: "img2Container" },
//{ src: "/UPSAdmin/ImageManager/Show/dbdd5087-9312-47a4-8147-b427c4603eae", className: "img3", divClass: "img3Container" },
];
//Loop to create and insert 3 divs with images
imgData.forEach((data) => {
//Create new Div
const newDiv = document.createElement("div");
newDiv.className = data.divClass;
//Create Image element
const img = document.createElement("img");
img.src = data.src;
img.alt = "Image";
img.className = data.className;
//Append Image to new Div
newDiv.appendChild(img);
//Insert the new div before the target element
targetElement.parentNode.insertBefore(newDiv, targetElement);
});
});
$(document).ready(function () {
$("#mainTable tr th:nth-child(2)").addClass("st");
$("#mainTable tr td:nth-child(2)").addClass("ship_To");
$("#mainTable tr td:nth-child(3)").addClass("shipment");
$("#mainTable tr td:nth-child(3)").attr("id", "shipment");
// Adds a class to all Horitonzal Lines
$("#mainTable hr").addClass("hrline");
//Gets the type of login from the URL
var logintype = $("#shipForm").attr("action");
logintype2 = logintype.split("/")[3];
if (logintype2 == "StandardShipGuest") {
hideSF();
} else {
showSF();
}
// Set cursor in Company Name field
$("#SFName").focus();
});
function hideSF() {
// Hides the Ship From Section
UIKit.hideElement("boxSFName");
UIKit.hideElement("boxSFAttn");
UIKit.hideElement("boxSFAddr1");
UIKit.hideElement("boxSFAddr2");
UIKit.hideElement("boxSFCity");
UIKit.hideElement("boxSFState");
UIKit.hideElement("boxSFZip");
UIKit.hideElement("boxSFCountry");
UIKit.hideElement("boxSFEmail");
UIKit.hideElement("boxSFPhone");
UIKit.hideElement("boxSFCust01");
UIKit.hideElement("boxSFCust02");
UIKit.hideElement("boxSFCust03");
UIKit.hideElement("boxSFQVLabelCreated");
UIKit.hideElement("boxSFQVInTransit");
UIKit.hideElement("boxSFQVException");
UIKit.hideElement("boxSFQVDelivery");
var guestloginmsg = "<b>Please be sure to add the leading “0” to RMA Number.</b>";
$("#boxSFAddressBook").after(guestloginmsg);
// Hides the Ship To Section
UIKit.hideElement("boxSTAddressBook");
// Hides the Shipment Section
document.getElementById("shipment").style.visibility = "hidden";
UIKit.hideElement(document.querySelector(".text-center"));
$("#shipFromAddressBook").attr("style", "border-right: none");
$(".ship_To").attr("style", "border-right: none");
//$(".hrline").hide();
UIKit.hideElement(document.querySelector(".hrline"));
UIKit.hideElement("ButtonBarDiv");
UIKit.hideElement("boxSFCust01");
UIKit.hideElement(document.querySelectorAll("h4"));
}
function showSF() {
if (logintype2 == "StandardShip") {
// Inserts the ShipFrom value into Reference 1
$("#Reference1").val($("#SFAddressBook").val());
// Calls function billToLocation()
billToLocation();
// Moves the Reference Fields to the ShipTo Section
$("#boxReference3").insertAfter($("#boxSTAddressBook"));
$("#boxReference4").insertAfter($("#boxReference3"));
$("#boxReference5").insertAfter($("#boxReference4"));
$("#boxReference6").insertAfter($("#boxReference5"));
$("#boxReference7").insertAfter($("#boxReference6"));
$("#boxReference8").insertAfter($("#boxReference7"));
// Insert the value of the SF Custom Fields into the Reference Fields
$("#Reference3").val($("#SFCust01").val());
$("#Reference4").val($("#SFCust02").val());
$("#Reference5").val($("#SFCust03").val());
$("#Reference6").val($("#SFCust04").val());
$("#Reference7").val($("#SFCust05").val());
// Disables Ship To Fields
document.getElementById("Reference3").disabled = true;
document.getElementById("Reference4").disabled = true;
document.getElementById("Reference5").disabled = true;
document.getElementById("Reference6").disabled = true;
document.getElementById("Reference7").disabled = true;
// Changes the text "ShipTo" to "Product Info"
$("#mainTable > tbody > tr:nth-child(1) > th.text-center.st > h4 > label").css("display", "");
$("#mainTable tr th:nth-child(2) h4 label").text("Product Info");
// Controls the Packages Section
UIKit.hideElement("boxReference5");
UIKit.showElement(document.querySelector(".text-center"));
$("#shipFromAddressBook").attr("style", "border-right: solid 2px #005AFF !important; padding-left: 5px !important;");
$(".ship_To").attr("style", "border-right: solid 2px #005AFF; padding-left: 5px !important;");
$(".shipment").attr("style", "padding-left: 5px !important;");
UIKit.showElement("boxSFAddressBook");
UIKit.hideElement("boxSFCust01");
UIKit.hideElement("boxSFCust02");
UIKit.hideElement("boxSFCust03");
// Calls function billToLocation()
// billToLocation();
/* setTimeout(function() {
// Calls function billToLocation()
alert($("#SFCountry").val());
}, 2000); */
} else if (logintype2 == "StandardShipGuest") {
// Calls function billToLocation()
billToLocation();
// Removes the message under the $("#boxSFAddressBook")
//$('#mainTable tr td:nth-child(1) b').css("display", "none");
UIKit.hideElement(document.querySelectorAll("#mainTable tr td:nth-child(1) b"));
//Added by Mike M - 06.08.2022
//Removes the Commercial Invoice message from Main Form
//$('#shipFromAddressBook > b').css("display", "none");
UIKit.hideElement(document.querySelectorAll("#shipFromAddressBook > b"));
// Controls the Ship From Section
UIKit.hideElement("boxSFAddressBook");
UIKit.showElement("boxSFName");
UIKit.showElement("boxSFAttn");
UIKit.showElement("boxSFAddr1");
UIKit.showElement("boxSFAddr2");
UIKit.showElement("boxSFCity");
UIKit.showElement("boxSFState");
UIKit.showElement("boxSFZip");
UIKit.showElement("boxSFCountry");
UIKit.showElement("boxSFEmail");
UIKit.showElement("boxSFPhone");
// Disables the ShipFrom Selected Fields
document.getElementById("SFName").disabled = false;
document.getElementById("SFAttn").disabled = false;
document.getElementById("SFAddr1").disabled = false;
document.getElementById("SFAddr2").disabled = false;
document.getElementById("SFCity").disabled = false;
document.getElementById("SFState").disabled = false;
document.getElementById("SFZip").disabled = false;
document.getElementById("SFPhone").disabled = false;
// Disables Ship To Fields
document.getElementById("Reference3").disabled = true;
document.getElementById("Reference4").disabled = true;
document.getElementById("Reference5").disabled = true;
document.getElementById("Reference6").disabled = true;
document.getElementById("Reference7").disabled = true;
// Changes the text "ShipTo" to "Product Info"
$("#mainTable tr th:nth-child(2) h4 label").text("Product Info");
// Controls the Packages Section
document.getElementById("boxServiceInternational").style.visibility = "visible";
document.getElementById("boxServiceCode").style.visibility = "visible";
UIKit.showElement("boxDeliveryMethod");
UIKit.showElement("boxDescription");
UIKit.showElement("boxWeight");
UIKit.showElement("boxReference1");
UIKit.showElement("boxReference2");
UIKit.showElement("boxReference3");
UIKit.showElement("boxReference4");
UIKit.hideElement("boxReference5");
UIKit.showElement("boxReference6");
UIKit.showElement("boxReference7");
UIKit.showElement("boxReference8");
// Insert the value of the SF Custom Fields into the Reference Fields
$("#Reference3").val($("#SFCust01").val());
$("#Reference4").val($("#SFCust02").val());
$("#Reference5").val($("#SFCust03").val());
$("#Reference6").val($("#SFCust04").val());
$("#Reference7").val($("#SFCust05").val());
// Moves the Reference Fields to the ShipTo Section
$("#boxReference3").insertAfter($("#boxSTAddressBook"));
$("#boxReference4").insertAfter($("#boxReference3"));
$("#boxReference5").insertAfter($("#boxReference4"));
$("#boxReference6").insertAfter($("#boxReference5"));
$("#boxReference7").insertAfter($("#boxReference6"));
$("#boxReference8").insertAfter($("#boxReference7"));
// Inserts the ShipFrom value into Reference 1
$("#Reference1").val($("#SFAddressBook").val());
UIKit.showElement(document.querySelector(".text-center"));
$("#shipFromAddressBook").attr("style", "padding-left: 5px; border-right: solid 2px #005aff;");
$(".ship_To").attr("style", "padding-left: 5px !important; border-right: solid 2px #005AFF;");
$(".shipment").attr("style", "padding-left: 5px !important;");
UIKit.showElement(document.querySelector(".hrline"));
UIKit.showElement("ButtonBarDiv");
UIKit.hideElement("boxSFCust01");
UIKit.showElement(document.querySelectorAll("h4"));
UIKit.showElement(document.querySelectorAll("#mainTable tr th:nth-child(2) h4 label"));
// Calls function billToLocation()
// billToLocation();
}
}
// This will send the correct Bill To and Unit of Measure when called
function billToLocation() {
var country_SF = $("#SFCountry").val();
let x = country_SF;
switch (x) {
//LATAM, CANADA, US, APAC, EMEA - Account being billed "W8463R"
case "AU":
case "BD":
case "BT":
case "KH":
case "CN":
case "DJ":
case "GU":
case "HK":
case "IN":
case "ID":
case "JP":
case "KR":
case "MY":
case "MM":
case "NZ":
case "PH":
case "SG":
case "TW":
case "TH":
case "VN":
case "CA":
case "AL":
case "EG":
case "IL":
case "OM":
case "QA":
case "RU":
case "SA":
case "ZA":
case "TR":
case "UA":
case "AE":
case "AR":
case "BS":
case "BB":
case "BR":
case "CL":
case "CO":
case "CR":
case "CW":
case "DO":
case "EC":
case "SV":
case "GP":
case "GT":
case "HN":
case "JM":
case "MX":
case "NI":
case "PA":
case "PY":
case "PE":
case "PR":
case "SX":
case "TT":
case "VE":
case "VG":
case "US":
$("#SFCust09").val("1L");
$("#SFCust10").val("US");
break;
//EMEA - Account being billed "V7911R"
case "AT":
case "AZ":
case "BH":
case "BE":
case "BA":
case "BG":
case "IC":
case "CI":
case "HR":
case "CY":
case "CZ":
case "DK":
case "EE":
case "ES":
case "FI":
case "FR":
case "GE":
case "DE":
case "GR":
case "GG":
case "GY":
case "HU":
case "IE":
case "IT":
case "JE":
case "JO":
case "KZ":
case "KW":
case "LV":
case "LT":
case "LU":
case "MW":
case "MT":
case "MD":
case "ME":
case "MA":
case "NA":
case "NL":
case "NG":
case "NO":
case "PL":
case "PT":
case "RO":
case "SN":
case "RS":
case "SK":
case "SI":
case "SE":
case "CH":
case "UG":
case "GB":
case "YE":
$("#SFCust09").val("2K");
$("#SFCust10").val("FI");
break;
}
}
//***************************************
$("#SFAddressBookButton").click(function (event) {
setTimeout(function () {
event.preventDefault();
UIKit.showElement("SFAddressBookLoading");
$.post("/Box/SearchAddressBookUniqueCode", { search: $("#SFAddressBook").val(), addressTypeId: "F" })
.done(function (data) {
if (logintype2 == "StandardShip") {
if (data.success) showSF(data);
else if (data.logout) window.location.href = "/Membership/Login/Company";
else $("#SFErrorMessage").html(data.message);
}
//Added by Mike M - 06.08.2022
//Retrieves the ShipFrom Country
else var sfCtry = $("#SFCountry").val();
//Clears ID from RMA Logon Screen just in case there was a message from a previous entry
$("#cInvoice").remove();
//Checks to see if login is a Guest Login
if (logintype2 == "StandardShipGuest") {
//Added by Mike M - 06.08.2022
if ($('#Reference10 option[value="' + sfCtry + '"]').length > 0) {
//Add a Commercial Invoice message on RMA Number Entry login screen
//Displays message if there is a match between the SFCountry and the Reference Table Country
//No returns shipping form is displayed
// $('#cInvoice').remove();
$("#shipFromAddressBook > b").after('<div id="cInvoice"><br/>A Commercial Invoice is required. <br/>Please contact our Customer Support for further assistance.</div>');
} else {
//Added by Mike M - 06.08.2022
//If no match is found, the returns shipping form is displayed as normal
showSF(data);
}
}
})
.always(function () {
UIKit.hideElement("SFAddressBookLoading");
});
}, 1000);
});
$("#Clear").click(function () {
location.reload();
});
$(document).ready(function () {
var clone = $(".imagelogo").clone();
UIKit.showElement(clone);
clone.insertAfter(".MastHead");
});
//*****************************************************************
// Popup with countdown of days left to remain active - 04.24.2026
//*****************************************************************
document.addEventListener("DOMContentLoaded", function () {
const inputEl = document.getElementById("CompanyAccountAuthorizedDTHidden");
// Final date: new Date(YYYY, MM-1, DD)
const finalDate = new Date(2026, 5, 30); // June 30, 2026
const today = new Date();
const daysRemaining = Math.ceil((finalDate - today) / (1000 * 60 * 60 * 24));
if (inputEl && inputEl.value.trim() === "") {
// ===== Add modal styles =====
const style = document.createElement("style");
style.appendChild(
document.createTextNode(`
.ups-modal-overlay {
position: fixed;
top: 0; left: 0;
width: 100%; height: 100%;
background-color: rgba(0, 0, 0, 0.6);
display: flex;
justify-content: center;
align-items: center;
z-index: 10000;
font-family: sans-serif;
opacity: 1;
visibility: visible;
transition: opacity 0.3s ease;
}
p { color:#000; }
.ups-modal {
background: white;
width: 90%;
max-width: 600px;
border: 3px solid orange;
border-radius: 8px;
display: flex;
flex-direction: column;
box-shadow: 0 0 20px rgba(0,0,0,0.3);
}
.ups-modal-header {
position: relative;
background-color: #351c15;
color: #ffc107;
padding: 16px 48px 12px;
border-bottom: 1px solid #e5e7eb;
display: block;
text-align: center;
}
.ups-modal-title {
margin: 0 0 4px 0;
padding-bottom: 0;
font-size: 1.25rem;
font-weight: bold;
color: #ffc107;
text-align: center;
}
.ups-modal-alias {
margin: 0;
font-size: 0.95rem;
font-weight: 600;
color: #ffc107;
text-align: center;
}
.ups-modal-body {
padding: 1rem 1rem 0.5rem 1rem;
color: #212529;
}
.ups-modal-note {
font-weight: bold;
background-color: #fff3cd;
color: #212529;
padding: 0.5rem;
margin-bottom: 1rem;
border-radius: 4px;
text-align: center;
}
.ups-countdown {
font-weight: bold;
background-color: #fff3cd;
color: #212529;
padding: 0.5rem;
margin-top: 1rem;
border-radius: 4px;
text-align: center;
}
.ups-modal-footer {
display: flex;
justify-content: space-between;
align-items: center;
padding: 0.25em 1em 1em 1em !important;
}
.ups-modal-hidden {
opacity: 0;
pointer-events: none;
visibility: hidden;
}
.ups-modal-btn {
padding: 0.5em 1em;
background-color: #351c15;
color: #ffc107;
border: none;
border-radius: 4px;
cursor: pointer;
font-weight: 600;
}
.ups-modal-btn:hover {
background-color: #ffc107;
color: #351c15;
}
`)
);
document.head.appendChild(style);
// ===== Build modal =====
const overlay = document.createElement("div");
overlay.className = "ups-modal-overlay";
const modal = document.createElement("div");
modal.className = "ups-modal";
// ===== Header =====
const header = document.createElement("div");
header.className = "ups-modal-header";
const title = document.createElement("h4");
title.className = "ups-modal-title";
title.innerText = "UPS Intelligent Reverse Logistics - Action Required";
// Get company alias
const aliasHidden = document.getElementById("CompanyAliasHidden");
const aliasValue = aliasHidden && aliasHidden.value ? aliasHidden.value : "[Not provided]";
const aliasLine = document.createElement("p");
aliasLine.className = "ups-modal-alias";
aliasLine.appendChild(document.createTextNode("Company Alias: " + aliasValue));
header.appendChild(title);
header.appendChild(aliasLine);
// ===== Body =====
const body = document.createElement("div");
body.className = "ups-modal-body";
const note = document.createElement("p");
note.className = "ups-modal-note";
note.style.whiteSpace = "pre-line";
const noteTop = document.createTextNode("THIS IS NOT AN ERROR MESSAGE\n");
const action = document.createElement("span");
action.style.color = "#dc3545";
action.style.fontWeight = "bold";
action.innerText = "Action Required by the Owner of this Portal";
note.appendChild(noteTop);
note.appendChild(action);
const message = document.createElement("p");
const lines = [
"Dear UPS IRL User/Company Admin,",
"",
"This Returns Portal requires a security platform update. The old platform is being shutdown!!",
"",
"We have been unable to reach the Company Administrator to complete the required changes.",
"",
"If you are the Company Administrator, or have contact information for the person or team responsible for this portal, please click the “Email UPS Migration Team” button below and share those details so that we may reach out and assist with the update."
];
lines.forEach(function (line) {
message.appendChild(document.createTextNode(line));
message.appendChild(document.createElement("br"));
});
const countdown = document.createElement("div");
countdown.className = "ups-countdown";
if (daysRemaining > 0) {
countdown.innerText = daysRemaining + " day(s) remaining until this portal is locked.";
} else {
countdown.innerText = "The final date has passed. This portal cannot be accessed at this time.";
}
body.appendChild(note);
body.appendChild(message);
body.appendChild(countdown);
// ===== Footer =====
const footer = document.createElement("div");
footer.className = "ups-modal-footer";
let closeTimerStarted = false;
const emailBtn = document.createElement("button");
emailBtn.className = "ups-modal-btn";
emailBtn.innerText = "Email UPS Migration Team";
const closeBtn = document.createElement("button");
closeBtn.className = "ups-modal-btn";
closeBtn.innerText = "Close";
closeBtn.style.display = "none";
// Show Close button after delay when popup loads
function startCloseTimer() {
if (closeTimerStarted) return;
closeTimerStarted = true;
setTimeout(function () {
closeBtn.style.display = "inline-block";
}, 5000);
}
emailBtn.addEventListener("click", function () {
const subject =
"UPS Intelligent Reverse Logistics OAuth Opt-In for Company Alias: " + aliasValue;
const bodyContent = `Thank you for reaching out and helping us with this important step. This email is being sent to the UPS Intelligent Reverse Logistics (IRL) team, not the owner or administrator of your returns portal.
The pop-up you received was generated by the IRL team as part of our ongoing migration efforts to ensure smooth, issue-free operations.
Our team will review your message and, when appropriate, will work with the portal or site owner on your behalf. Because this involves coordination with another organization, follow-up or changes to the portal may take several business days.
Please share any details you have about the portal — such as company name, website, or key contacts for returns — to help us complete this process efficiently.
Kindly share any additional contacts (full name, phone, email) below, or simply add extra emails to the CC line.
Customer Contact Information:
Full Name:
Phone:
Email:`;
const mailto =
"mailto:twclark@ups.com?subject=" +
encodeURIComponent(subject) +
"&body=" +
encodeURIComponent(bodyContent);
const a = document.createElement("a");
a.href = mailto;
document.body.appendChild(a);
a.click();
a.remove();
});
closeBtn.addEventListener("click", function () {
overlay.classList.add("ups-modal-hidden");
setTimeout(function () {
overlay.remove();
}, 300);
});
footer.appendChild(emailBtn);
// Only allow close before the final date
if (daysRemaining > 0) {
footer.appendChild(closeBtn);
// Delay starts when popup loads, not when email is clicked
startCloseTimer();
}
modal.appendChild(header);
modal.appendChild(body);
modal.appendChild(footer);
overlay.appendChild(modal);
document.body.appendChild(overlay);
}
});
//*****************************************************
// End popup with countdown
//*****************************************************/* Unique ID needed and verified to enter the portal */
/* Main Form Header */
.Header {background-color: #005AFF !important;}
.FormModule, .FormModule p, .FormModule h4, .FirstColumnModule, .FirstColumnModule p, .FirstColumnModule h4, .ButtonBar {background-color: #ffffff !important;}
.FirstColumnModule {border-color: #000000 !important;}
.FormModule hr {background-color: #000000; color: #000000;}
/* .MastHead {Display: none;} */
.MastSliver { display: none;}
.MastLeft {
width: 25%;
margin-top: 30px!important;
background-color: #fff;
}
/*Main Image*/
.img1 {
width: 200px;
margin: 5px 0px -5px 115px;
}
/*Change Form Horizontal Lines to Blue*/
h4 {
border-bottom: 2px solid #005AFF !important;
}
#labelPack {display: none !important;}
.FormModule {width: 480px;}
/* This hides the form overflow */
#shipForm {overflow: hidden;}
/* Modify size of search button image */
#SFAddressBookButton {
height: 12px!Important;
width: 12px!Important;
}
/* This line makes the announcement area larger and defines background color */
.FirstColumnModule {background-color: white;}
.FirstColumnModule p {background-color: white;}
//#mainTable { height: 100%; width: 100%;}
/*Change the border color around the Announcement Section*/
body > div.page-layout > main > div.MastLeft > div {
border: solid 2px #005AFF !important;
}
.hrline {background-color: #005AFF !important;}
/* Horizontal Line with Shadow under Top Banner */
.imagelogo hr {
border:none;
width: 100%;
height: 50px;
border-bottom: 1px solid #000;
box-shadow: 0 20px 20px -20px #005AFF;
margin: -50px auto 10px;
}
.Copyright {text-align: center;}
#cInvoice {
font-weight: bold;
font-size: 15px;
color: red;}
.footer {
background-color: #005aff !important;
font-size: 12px !important;
}
#boxReference10 {display: none;}<center><b>RETURN INSTRUCTIONS</b></center><br/></br/>
<b>Shipping Instructions:</b>
<b><p style="color:#825300;"> ♦ = Required Field on the Shipping Form</b></p>
<ol>
<li>Ship only the items that are authorized</li>
<li>Complete the Return Form</li>
<li>Printout your shipping label(s) and affix it to the package(s).</li>
<li>Bring your package(s) to an Authorized UPS Drop-off or schedule a pick up</li>
</ol>
<br/>
For assistance, email <u><a href="mailto:hws-customer-support-global@infinera.com"><font color='red'>customer support@support.com</font></u></a><br/><br/>
Find an Authorized Drop-off location click the link: <a href="https://www.ups.com/dropoff/?loc=en_US" target="_blank">Find Drop-off Location</a>ISL90falsefalsefalsefalsefalsefalsefalsetruefalse501041falsefalse0Infinera0122qMT4YfRX17Ltruetrue25992026-06-08T00:30:06falsefalsefalsefalsefalsefalsefalsefalse0falsefalsefalsefalsefalsetruefalsefalsefalsetrueSVNMfalseP222604falsefalse6f6e9ae7-1dd5-46a0-850b-980974589eadfalsefalsefalsefalsefalse0ASIA90<br><b><u>INSTRUCTIONS:</u></b>
<ul>
<li>Click the continue button to enter the Complete View Returns site</li>
</ul>006f2b10d9-677d-416a-8a2d-440f567805f2a1a28ebb-9dfd-4708-84d8-ca14f04b7710falsefalse1falsefalsefalsefalsefalsefalse0ISL29421Guest Accesstrue058c0f6c1-9d6f-4d73-90a0-7edb9cd4590eGuest Login2022-01-26T00:00:001000134